POLICIES

The information received on all background checks through the CheckaBackground.net is considered a consumer report from a consumer reporting agency, regulated by the Fair Credit Reporting Act (FCRA,15 U.S.C. 1681).

The information contained in each report is derived from records in accordance with the Fair Credit Reporting Act.  This information may only be used to verify statements made by an individual for employment purposes or in connection with other legitimate business needs.  The depth of information available varies.  Although every effort has been made to assure accuracy, the VHRC, Achievement Tec and its agents cannot act as guarantor of information accuracy or completeness.  Final verification of an individual's identity and proper use of report contents are the end user’s responsibility.  The end user is responsible for acquiring and fully understanding the laws and regulations concerning the use of consumer reports.  For additional information, please refer to the Consumer Report End-User Agreement and Notice To Users Of Consumer Reports: Obligations Of Users Under The FCRA on our Forms page.

It is further understood that only designated agents within a company may request information, and that employees are not to obtain reports except in the exercise of their official duties.

Worker's Compensation information is further subject to rules and regulations of the Americans with Disabilities Act (ADA), and must be considered when requesting this information.

Credit Report information used for employment and tenant screening requires a written company policy delineating unacceptable criteria.  Achievement Tec will not honor credit report requests for non-employment purposes.   Also be aware, TransUnion Credit Bureau requires additional forms and procedures in order to establish the client as the ‘end-user’.  This includes bank and trade references, as well as an on-site inspection.  Look for the appropriate forms available on our website.

This information is not intended to replace competent legal advice.  You are responsible for using the retrieved information in accordance with federal, state and local laws.

All changes in report availability or turnaround time will be communicated to appropriate parties as soon as possible. However, prices, availability of information and geographic coverage are subject to change without notice.  Achievement Tec is not responsible for report times that vary due to circumstances beyond our control. 

Drug Test specimens must be collected at authorized sites only. If a specimen is collected at a site that has not been established by Achievement Tec, results will be delayed and possibly lost.  Additionally, any unusual or extreme fees charged by the unauthorized  collection site will be billed back to the client in full. 

Chain of Custody forms must be ordered from the Dallas office of Achievement Tec and not directly from Quest Diagnostics.  Forms that are procured from other sources will not have the appropriate bar code, account number or test code, which can result in lost specimens and inflated fees.

PROCEDURES

All new accounts require a signed Consumer Report End-User Agreement.   No search will be performed without the Agreement on file with Achievement Tec.  You must certify to Achievement Tec that reports are used for employment purposes and that you are following appropriate procedures.  If your requirement is based on other legitimate business needs, such as tenant screening, you must certify such on the Consumer Report End-User Agreement, and forms can be modified or a separate account will be set up.   

Ordering Background Verification

If you intend to use the web-based access to submit your requests, you must certify that you have obtained a signature from each applicant or employee acknowledging a that background check will be obtained on them.   If you prefer to order background searches by fax, only requests submitted on the appropriate release forms will be honored. 

Obtaining Results of Background Verification

Results are available in the following formats:

Online Web Access – This will require that you have Internet access, and be assigned codes and passwords for each established account.  Results will be posted to a secured internet site as the information becomes available.  The client may access this site 24/7.

Fax – For clients that have confidential faxes, and prefer this method, our system will allow direct faxing of results.  However, there is no provision for an advance warning; therefore the client must provide security on their end to preserve the confidentiality of the information arriving.

Email – We can e-mail results to up to 2 email addresses.  The results are attached as a ZIP file and, for confidentiality reasons, require the use of a password to open.

Phone / Mail – For clients that do not have Internet access or confidential faxes, you will be notified of al results by phone and a hard copy of the results will be mailed in a Confidential: To Addressee Only envelope.  The results are usually reported to the client only once during each business day.  

FEES:

Please call for specific search and access fees.

There is no yearly renewal fee and no monthly or minimal fee.

$2.00 fee is added for each year of criminal history beyond the default 7-year search.

Copies of actual court records are obtained for a fee determined by the court in question and are reimbursable to us.

Reprints of past results carry a nominal fee of $2.00

If disputed results are confirmed as originally reported, an additional fee may be charged, depending on the county accessed.

Cancellations will be honored based on our ability to halt a search. If the search is already in process, we have no option but to bill as originally entered.

We are not responsible for duplicates submitted by you. If we can catch it, we will ask you to confirm the second order. Otherwise you are responsible for the fees for both orders.

Due to government and private agencies' cost fluctuation, all prices are subject to change without prior notice.